Driving Lesson Package Terms & Cancellation Policy

If a customer has not yet attended their first lesson in a purchased package, they may contact ProLane directly — by phone at (818) 515-3731 or (818) 425-7178, or by email at contactus@prolanedrivingschool.com — to request cancellation of the unused package. The package is only considered cancelled once ProLane has confirmed the request.

Cancelling or rescheduling an individual lesson does not cancel the entire package — see Individual Lesson Cancellations below.

Students may cancel an individual driving lesson online up to 24 hours before the scheduled appointment. When cancelled within that window, the package credit is returned automatically.

Once a lesson is within 24 hours of its scheduled start time, it can no longer be cancelled online. An appointment that isn't attended and wasn't cancelled within the permitted window is treated as a no-show, and the package credit is not returned.

Package purchases do not automatically schedule all driving lessons. Students must use their package credits to schedule their individual lessons through our online booking system based on instructor availability.

Students may schedule their lessons up to one month in advance, subject to available instructor appointments.

For packages that include DMV Drive Test Car Rental, the DMV drive test appointment is scheduled separately with the instructor and is subject to instructor and vehicle availability.

Purchasing the package does not automatically schedule the DMV drive test or reserve a specific DMV test date or time.

Package credits are intended only for the services included in the purchased package and cannot be exchanged for cash or transferred to another person unless otherwise approved by the driving school.